Forwarding RT Tickets
Forwarding Tickets - include all attachments and reply/comment history :
- At the top of the RT Ticket page click on "Actions" and then click on "Forward"
- This will Forward the entire ticket which includes all reply/comment history and all attachments.
Forwarding Tickets - only forward comments or replies.
- When you are on a Ticket page find the comment/reply section you wish to forward and click "forward"