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AppsAnywhere - Troubleshooting

 
Need Validation error

Needs Validation error
If you are seeing Needs Validation under each app, the AppsAnywhere client and related services may not be installed or not running, or you may not have accepted the prompts required for validation.

If you have not yet installed AppsAnywhere, please follow the instructions at the start of this guide.

If you have installed the client, please ensure you are accepting the prompts required to validate. If you are getting the Validation failed error, see the help section below.

Validation Failed error

Validation failed If you received the Validation Failed error, please click Retry and ensure you have accepted the External Protocol request as recommended.

If you are still receiving this error, please double-check that your browser is fully updated, you have a functioning internet connection, and that you have installed AppsAnywhere using the installation instructions above.

If you are still receiving the Validation Failed error, please clear your cache and cookies, reboot your computer, and try again.

If you continue to experience issues with validation – disable any Anti-Virus software on your computer. If you’re not sure how to disable your AV software, perform a Google search for “temporarily disable <name of AV software>”

In some situations, it may be easier to reset your browser back to its defaults. Note that this will remove all saved passwords, cache, extensions, and settings for the browser.

Some Apps Are Appearing As Unavailable
If an application doesn’t appear in the available or unavailable sections of AppsAnywhere, and you know that others are able to see the application, it’s possible that your Clarkson University affiliation does not permit access to the application.

If you believe you should be able to view the application, please request assistance by emailing helpdesk@clarkson.edu

Some apps are missing for me

An application will appear as unavailable if your device doesn’t meet the requirements to run it. Some applications can only be installed on Clarkson-owned computers or may only be available on-campus. An application will also appear as unavailable if it is incompatible with your device’s operating system.  If you believe that this is in error, please request assistance by email helpdesk@clarkson.edu.

Clearing the Cloudpaging Player
  1. Open the CloudPaging player using the icon in the system tray. 

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  2. Select each application, one by one, and click it to select it. Then click Remove.
    1. If you get an error message, please take a screenshot and include it in your response to OIT.

      image.png

  3. Once all applications are removed from the CloudPaging Player you have successfully cleared the player. 
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