General Knowledge Base

AppsAnywhere is the web-based store for accessing licensed software applications available to Cla...

FAQ   How do I launch an app? In Clarkson computer labs and classrooms, click the  fro...

While AppsAnywhere is being implemented, there are 2 ways to test applications in preparation for...

  Need Validation error If you are seeing Needs Validation under each app, ...

Installing the CloudPaging Player Visit https://appsanywhere.clarkson.edu and sign in with you...

As of Fall 2023 Semester 3DS Max 2023 - Autodesk3DS Max 2024 - Autodesk7-Zip - 7-zip.orgAAA 5.0 ...

AppsAnywhere is accessible from anywhere. Find instructions below depending on the computing envi...

Issue: License Checkout Error This issue is triggered by running an AutoDesk product from AppsAny...

Launching SolidWorks 2023 - 2024 can take a few minutes to open the first time you open it on a g...

AV support is available for University-sponsored events including conferences, large meetings, co...

Generally speaking, AV support for university events is provided free of charge during regular wo...

The Office of Information Technology's deploys and maintains all of the AV controls systems used ...

* 1Starting a Meeting* 1.1Remote Control* 1.2Zoom Meetings* 1.3Cisco SX10 to Ci...

The Extron ShareLink 200 N is a "Collaboration Gateway" which allows users to present wirelessly ...

Audio Video Controls for Classrooms and other common spaces AV Event Charges Campus TV Servic...

This is page is still under construction - not all information is complete at this time. The vid...

Forwarding Tickets - include all attachments and reply/comment history : At the top of the RT ...

Clarkson has selected the iPhone as the mobile phone of choice for University purchased phones. ...

For those who have a new cellphone and want to erase all content on their older Android. If the ...

For those who have a new cellphone and want to erase all content on their older iPhone. If the o...

Clarkson has selected the iPhone as the mobile phone of choice for University p...

Cellphones users need to be aware of costly fees when traveling outside of our primary coverage a...

Mobile Device Management - Enroll CU Owned iPhone Google Support Documentation: https://support.g...

Remove your clarkson account from settings on your personal device Settings -> Mail --> Accounts...

Echo360 Lecture Capture and/or Zoom webcasting is available in the following classrooms. Except...

The primary controller for the Enhanced Classroom (Small) is the Extron MLC 104 IP Plus (Media So...

NOTE: The TV or projector MUST be set to HDMI!  Regardless of your input connection type, the sys...

NOTE: The TV or projector MUST be set to HDMI!  Regardless of your input connection type, the sys...

The university uses a variety of different lecterns for classrooms.  Most recently, we have stand...

The university uses a variety of different lecterns for classrooms.  The CEC is the first classro...

1Quick Start 2Introduction 3What's a 'Roll'? 4Drawing 5Erasing 6 Saving your Roll 7Import...

Problem Screen resolution settings are important for successful Echo Captures.  Failed Echo Capt...

Problem Users can customize the settings on the pens used with Wacom tablets in the classroom. ...

Lavaliere Microphones, also called Lapel mics, body mics, or clip mics are used in many of our cl...

CAMP 163 is the first of it's kind at Clarkson. It allows users to bring in their own device and ...

Before Connecting Your Computer To The Clarkson Network Bulk Encrypting Files Clarkson Accept...

To create a digital signature that can be applied to PDF forms, please follow the instructions be...

Create, join, and connect with user as usual Make sure you are viewing all of the user's...

It is often beneficial to provide the OIT Helpdesk with screenshots of your computer to help with...

Students and faculty may seek assistance from the Technology Loaner Pool when they have a short-t...

Faculty/Staff Centralized PC & Laptop Purchase Program Student Recommendations: If you are a stu...

The digital signage system requires that it be given static images (sized to 1920x1080). The easi...

Digital signage replaces traditional paper-based signs with electronics displays. The campus digi...

One of the most important elements of any Concerto display is the use of eye-catching, vivid imag...

What Material is Appropriate for Digital Signage? Where are the signs located? Displaying Con...

Visit http://concerto.clarkson.edu and log in using your AD username and password.  From the t...

Step-by-step guide Point your browser to the digital signage system login page: http://conce...

Students, faculty and staff can prevent Duo lock out by following these important steps whe...

Duo - Adding (or Removing) a second device Duo Backup & Restore Duo Setup and Use on a Mobile...

Setting up Duo for your mobile device Before you start you must have : Your cell phone ( iOS ...

Why does Clarkson use Two Factor Authentication? 1.1 How does Duo work? 1.2 Where has Duo b...

Clarkson classrooms are equipped to record presenter's content, audio & video using Echo 360. R...

Echo 360 has provided the following tutorials for students to become oriented to the features and...

Instructors can add content they have uploaded to their Echo library to any of their courses.  To...

Instructors can add content they have uploaded to their Echo library to any of their courses.  To...

Although you probably use the Echo Cloud primarily to record class lectures, you might also want ...

Summary This article describes the policy that manages Echo360 content storage and availability ...

Instructors may perform minor edits to an Echo recording.  WARNING: Access to editing is limited ...

To share Echo recording with Public link: Step-by-step guide Log into Echo at go.clarkson.edu...

  If you want students to see the actual videos in Moodle (rather than linking the video or link...

When you wish to log in to Echo Cloud, go to: go.clarkson.edu/echo Select the google profile ass...

To view a brief tour of the new Echo and its feautures, click the image (3:49 min) More from E...

For users who need to update a link to a recording in a Moodle Course (or web page) from the form...

Instructors can view content they have uploaded or recorded in their Echo library. To do so: L...

We've outlined what a TA can and cannot do here: https://admin.echo360.com/hc/en-us/articles/3600...

After you create a recording with Echo360 Universal Capture, there options for sharing to student...

Have you activated automatic transcripts on your Echo recordings yet? Echo will now automaticall...

Collections are designed to be collaborative spaces where specific people (members) are brought t...

This tutorial is for instructors who want to have a link in their Moodle course to a list of all ...

Echo360 Live Streaming is now available as an option for your Echo classroom activity. If you wis...

Universal Capture (formerly Classroom/Personal Capture) is an application that turns a classroom ...

Instructors may start or restart a LIVE Echo capture from the Desktop in the Classroom.  Video D...

Instructors use videos in their classes for many reasons including to provide lessons, tutorials,...

Zoom and Echo360 at Clarkson are integrated which means when a Clarkson user hosts a Zoom session...

The following are minimum recommendations only.  Please check with your course instructors for an...

Create – Collaborate – Share Overview Moodle Board is a virtual bulletin board tool very simila...

Padlet is a virtual bulletin board tool where you can post and share with your students, or have ...

PowerPoint: PowerPoint for Microsoft 365 can transcribe your words as you present and display th...

Voki enables teachers and students to use speaking animated characters to enhance the teaching an...

Looking for FlipGrid? Flip is only accessible for use as an app inside Microsoft Teams for Educat...

Google Jamboard is winding down Google Jamboard will no longer be available after December 31, 2...

Problem Occasionally a student will take a quiz or exam but the attempt shows as 'Never Submitte...

Quality Matters General Standard 7:  Learner Support   Advising (Graduate) Academic Calendar...

Problem Students cannot see each other's submitted VoiceThreads so are unable to make comments. ...

When you are assigned to add a slide to a presentation and make comments, follow these steps belo...

Once you have created your presentation in PowerPoint you are ready to upload and comment: Step-...

Technology Recommendations for Distance and Online Learning Echo 360: Lecture Capture in the C...

This article will walk you through how to log in, schedule and set up a Zoom meeting, navigate th...

In addition to sharing content on your screen, you may want to engage or get feedback from studen...

Overview: Creating community with your class has never been easier by using any combination of m...

Navigate to http://mail.google.com or http://drive.google.com. Enter your full Clarkson email a...

Adding & Editing Contacts Use this link for information about: Creating contacts Editing con...

Creating a Gmail Group        1. Log into Gmail.              * At the top left of the page clic...

Students graduating from Clarkson will be given access to e-mail for one year after graduation.  ...

Basic Settings Use this link to answer questions about: Setting up your Signature Adding a G...

Moderation Setting: Members 1. Navigate to the management URL for your mailing list. This would ...

Compose your messages Use this link to answer questions about: Compose window size options U...

Delegate Calendar Access Use this link to learn how to enable someone else to access your Google...

Recently Google has separated contacts from email.  The following Google support page describes h...

First step is to log into Clarkson email address at https://mail.google.com/ Once you are in you...

Once your account is activated you can log in and start using any or all of the Google Apps appli...

Create & view a set of backup codes Go to your Google Account. On the left navigation panel, ...

Will my email address change? No.  Your email will continue to be of the format username@clarkso...

You can set your Android phone to receive your Clarkson Gmail! Check out how below. Gmail for An...

You can set up Gmail on your iPhone or iPad. Check out how below! Gmail for iPhone or iPad

If you'll be away from your Gmail account, like on a vacation or without access to the Internet, ...

Clarkson has chosen to migrate email and calendaring services to Google Apps for Education as a r...

Clarkson has chosen to migrate email and calendaring services to Google Apps for Education as a r...

This guide will go through the basics of Google Calendar, and how to set up appointment slots in ...

When needing to share your calendar with someone else. You can also grant them access to edit/add...

Step-by-step guide If you are a student actively using Google Calendar, there's probably a good ...

To start, open the EMS Client and click on the Wizard Icon. This will open a blank Reser...

Commonly used for Windows 10 Education Version, Microsoft Project Professional & Microsoft Visio....

Please follow the link below.  https://support.google.com/a/users/answer/9308783?hl=en

Can be used to link a student account and a staff account, or to set up Administrative Assistants...

Can be used to link a student account and a staff account, or to set up Administrative Assistants...

How to Spot a Phishing Email Do not provide any personal or Clarkson information via email. A...

Since Clarkson email was put behind CAS authentication, users will now need to access club and va...

Open your web browser. Go to the URL http://reserve.clarkson.edu/VirtualEms Highlig...

Send & Receive Messages in Gmail Use this link for information about: Inbox tabs and category...

In order to send eFAXs you must first have eFAX set up. You can request eFAX to be set up for you...

Most of Clarkson's users will be happy and most successful using the Gmail web client available a...

Use this link to learn how to sign into your personal Gmail account in addition to your Clarkson ...

Welcome to Clarkson University! Please take the following steps to set up your accounts for acces...

When you start using Gmail, all of your contacts will be imported from Microsoft Exchange. In add...

This mail merge tool is a simple solution to send personalized emails, newsletters, or forms to m...

Go to https://workspace.google.com/marketplace/app/yet_another_mail_merge_mail_merge_for_gm/526...

1.) Go to the following URL: https://www.youtube.com/@NFL 2.) Make sure you are signed into your ...

Everything you’d like to know about the Google Club Account changes Well, almost everything. Thi...

Presently, Google does not allow you to make use of the 'File Upload' feature of a Google Form wh...

You can use mail merge in Gmail to send personalized email campaigns, newsletters, and announceme...

Current Behavior A newly created calendar is sharing a column with your standard calendar in day...

How can we help you today? I need help with DUO I need to borrow a computer I ...

Your request has been submitted to the OIT Helpdesk.

Click here to fill out the form.

Click here to fill out the form.

Click here to fill out the form.

Click one of the options below I got a new phone and need to activate DUO Mobile on it. You n...

To reset your password you need the following information: Your Clarkson Email Address ...

↶ Start Over

Abaqus 2019 Abaqus jobs are submitted using SBATCH scripts. Example SBATCH for abaqus job with ...

1Overview and Scope 2Exporting A Solver Input File 4Choosing the Appropriate Solver...

This page describes how to run ANSYS Fluent jobs on ACRES, using Fluent version 2021R2. (Work in ...

ACRES includes cp2k 7.1.0 For parallel processing you will want to use the cp2k.popt executable....

Gaussian16 Gaussian 16 Linux version was purchased by Drs. Mario Wriedt and Jingyun Ye, Departme...

1Overview 2Run Interactively from your PC 2.1Supported Versions 2.2Step 1. Set Firewall Ru...

Quantum Espresso 6.5 Jobs are submitted using SBATCH scripts. Example SBATCH for parallel job w...

Quantum Espresso 6.5 Jobs are submitted using SBATCH scripts. Example SBATCH for parallel job w...

The computational packages listed below are made available on ACRES, most via the loading of lmod...

Overview When easyconfig (*.eb file) modifications are not sufficient to install a new software ...

Clarkson University hosts several HPC environments.  Most are small-scale and supported by indivi...

Ever wish you could set up a script to automatically retrieve and / or process results as soon as...

Step-by-step guide Jobs are submitted through a job script, which is a shell script (usually wri...

A "module" system called Lmod is used on ACRES, which allows users to conveniently search for ava...

This page describes how to log in to the ACRES computing cluster. If you do not yet have an accou...

The following script can be used to run jobs on ABAQUS/2022 on ACRES. In this script, an input fi...

Scott - these documents are probably worth linking to for your "managing jobs" instructions: S...

Whether you're connecting to ACRES from a Windows or a Linux local machine, here are some easy wa...

Problem If you've been using Easybuild for self-service software, you may have encountered troub...

If you have a software need that isn't provided for in the existing modules, you can often find i...

Following this method, you may run a graphical application on ACRES and see / interact with it th...

Real-time information about ACRES' operational status is available at these pages: Node alloca...

This page includes submission scripts created by Clarkson Community members to help get new ACRES...

If it's your first time logging in to ACRES, you may be left staring at a flashing green cursor...

1 2Overview 3Loading an Intel Module 4Choosing the Right Compiler Executables 5Using Intel ...

To delete a non-functional shortcut, please right click on it and choose delete. Next, navigate ...

Sometimes certain websites will require that you allow a pop up for a sub-feature of their site t...

Click on the 3 vertical dots in the upper right corner of the browser. Hover your cursor on His...

Internet Explorer 11 is included in Windows 10  and is available along with Microsoft Edge. Cl...

Click the 3 horizontal dots in the upper right of the screen and click Settings 2.  Click ...

In Mozilla Firefox, click on History in the menu bar at the top of the screen 2. Click Cle...

When you launch a video for the first time under “Spring 2021 Mandatory Annual Training” you migh...

When you launch a video for the first time under “Spring 2021 Mandatory Annual Training” you migh...

Certain applications on campus will require that you use Internet Explorer 9 only. This will espe...

In your web browser go to www.java.com and click on the red button that says 'Free Java Downloa...

Go to lists.clarkson.edu and sign in with your privileged account.  Click Create New Lis...

With your privileged account, sign in to **lists.clarkson.edu/admin/ ** Click Users beneath Au...

Log in to  lists.clarkson.edu . Navigate to your list's page. (If you aren't the owner, ...

Log in to lists.clarkson.edu. Navigate to your list's page. (If you aren't the owner, us...

Clarkson hosts a number of email discussion lists for both internal and external purposes. 1 M...

The lists server (lists.clarkson.edu) is for group mailing lists, in either a discussion or annou...

The new lists server uses user-account-based permissions rather than shared passwords. To manipul...

Log in to lists.clarkson.edu . Navigate to the desired list's page, either via the direc...

Enable Developer Tab in Microsoft Excel For Visual Basic How to install Microsoft Sotware from...

fax Launch Microsoft Excel and click File > Options > Customize Ribbon 2. Click Customize...

Commonly used for Windows 10 Education Version, Microsoft Project Professional & Microsoft Visio....

Clarkson University students and teachers are eligible for a FREE Office 365 for Education accoun...

Instructors and others can share view-only or edit access to the contents of a OneNote for Window...

In Word, Powerpoint and Excel, go to: File >Options > Trust Center > Trust Center Settings ...

Please note that students and teachers get a FREE Office 365 account.  Click here for details reg...

OIT has updated the login process for Office 365.  This page is a reference to an email message s...

If you would like to keep a copy of a OneNote notebook linked to your school or work account in a...

Account Deactivation Policy Finding Computer Name Looking Up An IP Address Releasing/Renew...

Clarkson network drives can be accessed through web browsers such as Internet Explorer, Firefox a...

This method will detail accessing your U: drive (remote home directory) from a Linux (Ubuntu/RedH...

eduroam on Android Open a web browser and navigate to https://cat.eduroam.org.  Tap Cli...

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity (Set...

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity (Wi-...

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity. ...

Overview This article provides steps for individuals to connect to their personal computer (PC) ...

Before learning how to connect PLEASE read the instructions BELOW how to end a remote desktop con...

1.  In the Start menu at the bottom of the screen, click the Settings icon (looks like a wheel)  ...

As you can imagine, thousands of wireless routers in a relatively small area can cause interferen...

 Click on Start --> All Programs --> Accessories --> Command Prompt 2. In Command ...

1. Click on the Start Menu and right click on **This PC **in Windows 10 and click on 'Map a Netwo...

Connect to the VPN client. Go to Start > Programs > Cisco AnyConnect VPN and connect to the serve...

Click Start --> All Programs --> Accessories --> Command Prompt (See Looking Up An IP Address) ...

Click Start --> All Programs --> Accessories --> Command Prompt (see Looking Up An IP Address) ...

Connecting To A PC Using Remote Desktop Connecting To A PC Using Remote Desktop on an iOS devi...

Overview: This article provides instructions for individuals to set up their Personal Computer (...

To check Storage Usage in Windows 10 Go to Settings  Click System Click Storage Click T...

This error will typically occur when you have been off campus for an extended period of time and ...

Summary Students, faculty and staff choose eduroam for secure wireless connections on the Potsda...

Overview Vital to protecting the integrity of the Clarkson Network is the timely termination of ...

Summary: Storage and retrieval of your files are critically important. To increase protection fr...

To access some Clarkson IT resources while not on the Clarkson wired or eduroam wireless networks...

To access some Clarkson IT resources while not on the Clarkson wired or Eduroam wireless networks...

  Follow instructions to Uninstall CISCO VPN Client: Uninstall or remove apps and programs in W...

The Scan to S:\ Drive function is intended to replace Scan to Google Drive and provide a supe...

Summary Find-me Printing is Clarkson University's solution for on campus printing (black & white...

Q: How can I learn more about operating the new Find-Me printers? A: View these 3-5 min training...

Q: Will departments continue to have their own printers? A: We are making a shift from printers/...

Internal stapling is done using the system printing dialogue (Ctrl+Shift+P.  I...

The following steps will show you how to add the Find-Me printers to a Mac device. Step-by-step ...

NOTE:  This feature is commonly used during Career Fair for resume printing. How to use th...

Summary: Clarkson University offers several desktop computer workstations and printing devices a...

The Office of Information Technology provides a number of high-speed laser printers located in ea...

Please click to open and submit a Poster Printing Request form. 

Clear your browser cache or use incognito browser (Brave browser not compatible with wireless p...

If you need to add the Find-Me printers in Windows 10 use these steps.  Step-by-step guide Cl...

Step-by-step guide Contact RoomReservations@Clarkson.edu first to make sure the client is actu...

  For step by step directions to make a reservation in EMS or to complete the Room Reservations ...

The TLC Classroom at BH Snell B19 may be reserved by staff or faculty only. For access to the roo...

Open your web browser. Go to the URL http://reserve.clarkson.edu/VirtualEms Highlig...

Open EMS by clicking on the EMS Icon on your desktop: You may be prompted for server and...

Browse to http://reserve.clarkson.edu Log in using your AD credentials under 'My Account > 'Lo...

Anti-virus software defends against viruses, Trojan horses and other malware. Microsoft Forefront...

Visit https://setpassword.clarkson.edu/ Enter your Clarkson Username.  Enter your current Clark...

Changing your password with setpassword.clarkson.edu Password Managers Using setpassword.clar...

If subscription cost is not a concern, look into Dashlane Premium If subscription cost is a co...

Clarkson uses e-mail and mobile phone text messages to notify the campus community of emergency s...

Password Management Set a passphrase

Summary This guide walks you through the simple steps to set your student passphrase to ensure y...

People using the Clarkson network or Clarkson applications such as PeopleSoft and email must set ...

To ensure the security of Clarkson's network, it is required that all student owned computers run...

Students: Pre-Orientation Sign Up

To register for a Pre-Orientation experience, please follow the steps below: Step-by-step guide ...

Here are the links to install AAA software and software protection program:1. AAA 4.0 download li...

NOTE: Adobe is no longer offers free access to the Creative Cloud programs, but you are still abl...

How to download and install Ansys Go to https://www.ansys.com/academic/free-student-products...

How to downloading and installing ArcGIS Visit: http://www.esri.com/landing-pages/software/a...

How to download and Install Autodesk Software Most Autodesk software products including Revit, A...

Installing and using SIMULIA Academic software on off-campus computers Q. How do SIMULIA Academi...

The following software tools are available to students and teachers for install:  Most Popular: ...

OIT maintains a variety of software licenses for use on University-owned computers.  The use of s...

Availability of SolidWorks CAD package for Clarkson Engineering students. This is for returning ...

For Technologies used in Online & Hybrid Courses Quality Matters General Standard 8 Addre...

 Quality Matters General Standard 6 Addresses Standard 6.5: Links are provided to p...

Welcome to Clarkson! You're probably wondering what type of technology Clarkson has and what type...

Mitel 69xx Phone User Guides Placing Local And Long Distance Calls Voicemail - Initial Set Up...

Please select your phone for the user guide: Mitel 6920 - 6 soft keys, 3.5" display Mitel 693...

Potsdam and CRC Campus Voicemail Users, please follow the steps below to complete initial set up ...

After initial set up is complete, access voicemail from the web or telephone:  Web Portal: (on c...

Forward from your own extension  Pick up your handset and dial *14 + Example (To another o...

Press Transfer key Enter x6796 Press 0 - wait for response Press # Enter extension

Faculty and Staff Clarkson University uses an IP system for on campus calls and a T1 once calls ...

To form a conference when a two-party call is already in place or to add another party to an exis...

Scammers are using a variety of tactics to trick callers into releasing sensitive information suc...

Sign Up: clarkson.zoom.us HOW TO: Zoom 101 : In Meeting Controls (Basic) Live Daily Zoom Meetin...

Alternate Host: Zoom admins and account holders can add other Zoom licensed account holders as Al...

One instructors account of using Zoom Breakout Rooms: "We enable breakrooms for each of our sess...

In addition to sharing content on your screen, you may want to engage or get feedback from studen...

Zoom will permit up to 49 participants in 'gallery view.'  There is a setting in your client wher...

If you have a pre-existing Zoom account with your Clarkson email address, you will be prompted to...

Language interpretation is available in Zoom meetings at clarkson.zoom.us. When setting up your ...

Zoom Web Portal To get started with Zoom at Clarkson go to https://clarkson.zoom.us - click Sign...

To ensure Zoom participants can hear and be heard, the Zoom host must check that the correct micr...

By default, only Zoom Meeting Hosts are permitted to Share Screen. Zoom Hosts can allow participa...

Zoom Cloud recordings expire 30 days from the date they are created. Users may opt to sync all t...

If a host would like to keep track of who attends a Zoom meeting it would be done by requiring re...

NOTE:  Even though Zoom will allow you to schedule multiple concurrent meetings, you can only hos...

The following are resources to share with students.  View the one minute video Join a Meeting. ...

One of the best ways to use Zoom for public events is to enable the Waiting Room feature. Just li...

The Host of a Webinar has options to manage interactions with Panelists and Attendees. See below:...

Hybrid Classrooms and meeting spaces with Zoom Room technology allow for a stable, online meeting...

Attendance for Your Zoom Online Meetings Taking attendance in Zoom is easy as long as you have s...

Google Calendar Integration: Zoom provides an addon by the name of 'Zoom for Google Workspace' th...

Polaris is a publicly available shell server hosted by OIT's Network Services. Polaris accounts a...

Once you have accessed Polaris through SSH, you will be in a Linux Bash shell. This will not be a...

Both lin-web and People have their files hosted from Polaris. Editing the sites on Polaris is sim...