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General Knowledge Base

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MoodleSupport DUOSupport Hours of Operation CALL315-268-4357 ...

Accessing Kronos from off campus

You will have Connect to the VPN with Windows Open a web browser and go to https://kronos.clar...

AppsAnywhere

Audio Visual (AV)

Bulk Encrypting Files

Install 7-Zip on your computer (it may already be there) Find the file you wish to encrypt Ri...

Campus Ticket Tracking

Cell Phones

Clarkson University FileDrop

About the Clarkson University FileDrop Service... CU FileDrop is Web Based Secure File Transfer ...

Webspace Server

OIT provides a LAMP web server for all campus community members. Files are served from Active Dir...

Classrooms

Computer Repair

Clarkson University OIT offers limited computer repair services and on-campus, servicing both in-...

Computer Security

Desktop Backup

OIT is now offering a backup solution for all Clarkson-owned computers. This service is provided ...

Desktop Services

Digital Signage

Duo Support

Knowledge base articles for DUO two-factor authentication (2FA)

E-waste

Clarkson University's Office of Information Technology fully subscribes to the sustainability pol...

Echo 360

Echo 360: Lecture Capture in the Classroom

Clarkson classrooms are equipped to record presenter's content, audio & video using Echo 360. R...

Echo Cloud for Students: Getting Started

Echo 360 has provided the following tutorials for students to become oriented to the features and...

Echo Cloud: Add Content from Library to an Echo Course

Instructors can add content they have uploaded to their Echo library to any of their courses.  To...

Echo Cloud: Add Content from Library to an Echo Course

Instructors can add content they have uploaded to their Echo library to any of their courses.  To...

Echo Cloud: Adding Media to Echo

Although you probably use the Echo Cloud primarily to record class lectures, you might also want ...

Echo360 Content Life Cycle

Summary This article describes the policy that manages Echo360 content storage and availability ...

Echo Cloud: Edit a Recording

Instructors may perform minor edits to an Echo recording.  WARNING: Access to editing is limited ...

Echo Cloud: Share Public Link

To share Echo recording with Public link: Step-by-step guide Log into Echo at go.clarkson.edu...

Bringing Video Embed Code from Echo into Moodle

  If you want students to see the actual videos in Moodle (rather than linking the video or link...

Echo Cloud: Sign In

When you wish to log in to Echo Cloud, go to: go.clarkson.edu/echo Select the google profile ass...

Echo Cloud: Tour

To view a brief tour of the new Echo and its feautures, click the image (3:49 min) More from E...

Echo Cloud: Updating links to recordings in Echo Cloud

For users who need to update a link to a recording in a Moodle Course (or web page) from the form...

Echo Cloud: View Content in Echo Library

Instructors can view content they have uploaded or recorded in their Echo library. To do so: L...

Echo: Teaching Assistants

We've outlined what a TA can and cannot do here: https://admin.echo360.com/hc/en-us/articles/3600...

Echo360 Universal Capture Desktop: Sharing Recordings

After you create a recording with Echo360 Universal Capture, there options for sharing to student...

Echo360: Automatic Speech Recognition or ASR

Have you activated automatic transcripts on your Echo recordings yet? Echo will now automaticall...

Echo360: Collections

Collections are designed to be collaborative spaces where specific people (members) are brought t...

Echo360: Link Echo to Moodle using External Tool

This tutorial is for instructors who want to have a link in their Moodle course to a list of all ...

Echo360: LIVE

Echo360 Live Streaming is now available as an option for your Echo classroom activity. If you wis...

Echo360: Universal Capture Desktop Recording

Universal Capture (formerly Classroom/Personal Capture) is an application that turns a classroom ...

Echo360: Universal Capture: Start LIVE Capture from Desktop

Instructors may start or restart a LIVE Echo capture from the Desktop in the Classroom.  Video D...

Instructors: Adding Polls to Video in Echo360 - Creating Interactive Media

Instructors use videos in their classes for many reasons including to provide lessons, tutorials,...

Zoom: Publish Zoom Recording to Echo Course

Zoom and Echo360 at Clarkson are integrated which means when a Clarkson user hosts a Zoom session...

Educational Technologies

Technology Recommendations for Distance and Online Learning

The following are minimum recommendations only.  Please check with your course instructors for an...

Moodle Board

Create – Collaborate – Share Overview Moodle Board is a virtual bulletin board tool very simila...

Padlet: Create – Collaborate - Share

Padlet is a virtual bulletin board tool where you can post and share with your students, or have ...

How to create real-time, automatic captions or subtitles in PowerPoint or Google Slides

PowerPoint: PowerPoint for Microsoft 365 can transcribe your words as you present and display th...

Increase Engagement in Your Class: Create an Avatar with Voki

Voki enables teachers and students to use speaking animated characters to enhance the teaching an...

Instructors: How to Configure your Moodle Quiz to use Safe Exam Browser

Safe Exam Browser (SEB) is a lock-down browser that allows teachers to restrict student access to...

Extended Settings for Using Safe Exam Browser for Moodle Quizzes

Requiring the use of Safe Exam Browser: If enabled, students can only attempt the quiz using the ...

FlipGrid Create - Share - View

Posted 6/11/2024: Flip’s website and mobile apps will soon be retired; and Flip will be accessib...

Jamboard-Class Collaboration Tool

Google Jamboard is winding down Google Jamboard will no longer be available after December 31, 2...

Moodle Instructor: How to submit a quiz with 'Never Submitted' status

Problem Occasionally a student will take a quiz or exam but the attempt shows as 'Never Submitte...

Online Student Services

Quality Matters General Standard 7 Learner Support Quality Matters General Stand...

Share a VoiceThread That Has Already Been Submitted to an Assignment

Problem Students cannot see each other's submitted VoiceThreads so are unable to make comments. ...

Students Add a Slide to a VoiceThread

When you are assigned to add a slide to a presentation and make comments, follow these steps belo...

VoiceThread Student Upload an Assignment in VoiceThread and Allowing for Sharing & Comments

Once you have created your presentation in PowerPoint you are ready to upload and comment: Step-...

Instructional Technology

Technology Recommendations for Distance and Online Learning Echo 360: Lecture Capture in the C...

Teaching with Clarkson Zoom

This article will walk you through how to log in, schedule and set up a Zoom meeting, navigate th...

Set up Polling and Breakout Rooms in Zoom

In addition to sharing content on your screen, you may want to engage or get feedback from studen...

Community Building: Icebreakers, Introductions, Sharing and More

Overview: Creating community with your class has never been easier by using any combination of m...

Encrypt a Microsoft Excel Workbook

If you have a MS Excel Workbook that contains sensitive information, you can password protect the...

Encrypt a Microsoft Word Document

If you have a MS Word that contains sensitive information, you can password protect the document ...

Encrypt PDF Document

If you have a PDF that contains sensitive information, you can password protect the document so t...

ERC 2202 Presentation Rehearsal

This rooms contains: 1Studio Station 100 2Axis Camera 3Microphone & Viewing frame 4Neewer N...

Helpdesk Hours of Operation

For support, please contact the OIT Help Desk: Knowledgebase: https://bookstack.clarkson...

Glossary

A B C D E F G H I J K L M N O P Q R S T U V X Y Z  A access point: A device that allows wireles...

Google Apps

Accessing Gmail or Drive

Navigate to http://mail.google.com or http://drive.google.com. Enter your full Clarkson email a...

Adding and editing contacts in Gmail

Adding & Editing Contacts Use this link for information about: Creating contacts Editing con...

Adding and editing Groups in Gmail

Creating a Gmail Group        1. Log into Gmail.              * At the top left of the page clic...

Alumni Student Email / Drive to Non-Clarkson Accounts Transitions

Students graduating from Clarkson will be given access to e-mail for one year after graduation.  ...

Basic Gmail Settings

Basic Settings Use this link to answer questions about: Setting up your Signature Adding a G...

Changing The Moderation Settings On My Mailing List

Moderation Setting: Members 1. Navigate to the management URL for your mailing list. This would ...

Composing messages in Gmail

Compose your messages Use this link to answer questions about: Compose window size options U...

Delegating Calendar access

Delegate Calendar Access Use this link to learn how to enable someone else to access your Google...

Delegating Contact Access in Google Apps

Recently Google has separated contacts from email.  The following Google support page describes h...

Forward to your @clarkson.edu email address to another address

First step is to log into Clarkson email address at https://mail.google.com/ Once you are in you...

Getting Started with Google Apps for Education

Once your account is activated you can log in and start using any or all of the Google Apps appli...

Gmail Backup Codes For 2FA

Create & view a set of backup codes Go to your Google Account. On the left navigation panel, ...

Gmail Frequently Asked Questions

Will my email address change? No.  Your email will continue to be of the format username@clarkso...

Gmail on your Android phone

You can set your Android phone to receive your Clarkson Gmail! Check out how below. Gmail for An...

Gmail on your iPhone or iPad

You can set up Gmail on your iPhone or iPad. Check out how below! Gmail for iPhone or iPad

Gmail: Setting up an Out of office or vacation reply

If you'll be away from your Gmail account, like on a vacation or without access to the Internet, ...

Google Apps for Education

Clarkson has chosen to migrate email and calendaring services to Google Apps for Education as a r...

Google Apps for Education

Clarkson has chosen to migrate email and calendaring services to Google Apps for Education as a r...

Google Calendar: How to Make Appointment Slots

This guide will go through the basics of Google Calendar, and how to set up appointment slots in ...

Google Calendar: Sharing Your Calendar

When needing to share your calendar with someone else. You can also grant them access to edit/add...

Google Calendar: Students Import Your Class Schedule

Step-by-step guide If you are a student actively using Google Calendar, there's probably a good ...

How to Create a Reservation using the Reservation Wizard in the EMS Client

To start, open the EMS Client and click on the Wizard Icon. This will open a blank Reser...

How to install Microsoft Software from the Microsoft Azure site.

Commonly used for Windows 10 Education Version, Microsoft Project Professional & Microsoft Visio....

How to set Gmail as your default email client for Mail To links

Please follow the link below.  https://support.google.com/a/users/answer/9308783?hl=en

Link Gmail accounts

Can be used to link a student account and a staff account, or to set up Administrative Assistants...

Linking Email Accounts

Can be used to link a student account and a staff account, or to set up Administrative Assistants...

Phishing Email

How to Spot a Phishing Email Do not provide any personal or Clarkson information via email. A...

Private Browsing for Club/Vanity Email Access

Since Clarkson email was put behind CAS authentication, users will now need to access club and va...

Reserving an ERC Study Room using Virtual EMS

Open your web browser. Go to the URL http://reserve.clarkson.edu/VirtualEms Highlig...

Sending & Receiving Messages in Gmail

Send & Receive Messages in Gmail Use this link for information about: Inbox tabs and category...

Sending an eFax

In order to send eFAXs you must first have eFAX set up. You can request eFAX to be set up for you...

Setting up Gmail using IMAP

Most of Clarkson's users will be happy and most successful using the Gmail web client available a...

Signing in to multiple Gmail Accounts

Use this link to learn how to sign into your personal Gmail account in addition to your Clarkson ...

Students: Clarkson Accounts Set Up

Welcome to Clarkson University! Please take the following steps to set up your accounts for acces...

Viewing and navigating Gmail contacts

When you start using Gmail, all of your contacts will be imported from Microsoft Exchange. In add...

Yet Another Mail Merge

This mail merge tool is a simple solution to send personalized emails, newsletters, or forms to m...

Yet Another Mail Merge Install Steps

Go to https://workspace.google.com/marketplace/app/yet_another_mail_merge_mail_merge_for_gm/526...

NFL Sunday Ticket Student Discount

1.) Go to the following URL: https://www.youtube.com/@NFL 2.) Make sure you are signed into your ...

Delegated Accounts vs Shared Accounts

Everything you’d like to know about the Google Club Account changes Well, almost everything. Thi...

Forms - Utilize 'File Upload' on a Shared Drive

Presently, Google does not allow you to make use of the 'File Upload' feature of a Google Form wh...

Mail Merge

You can use mail merge in Gmail to send personalized email campaigns, newsletters, and announceme...

Calendars - Creating a Calendar that appears as its own column in Day View

Current Behavior A newly created calendar is sharing a column with your standard calendar in day...

Help Desk Kiosk

High Performance Computing (HPC)

ACRES - Software - Abaqus

Abaqus 2019 Abaqus jobs are submitted using SBATCH scripts. Example SBATCH for abaqus job with ...

ACRES - Software - Altair SimLab

1Overview and Scope 2Exporting A Solver Input File 4Choosing the Appropriate Solver...

ACRES - Software - ANSYS Fluent

This page describes how to run ANSYS Fluent jobs on ACRES, using Fluent version 2021R2. (Work in ...

ACRES - Software - cp2k

ACRES includes cp2k 7.1.0 For parallel processing you will want to use the cp2k.popt executable....

ACRES - Software - Gaussian16

Gaussian16 Gaussian 16 Linux version was purchased by Drs. Mario Wriedt and Jingyun Ye, Departme...

ACRES - Software - Matlab Parallel

1Overview 2Run Interactively from your PC 2.1Supported Versions 2.2Step 1. Set Firewall Ru...

ACRES - Software - NWChem

Quantum Espresso 6.5 Jobs are submitted using SBATCH scripts. Example SBATCH for parallel job w...

ACRES - Software - Quantum Espresso

Quantum Espresso 6.5 Jobs are submitted using SBATCH scripts. Example SBATCH for parallel job w...

Available Software

The computational packages listed below are made available on ACRES, most via the loading of lmod...

Going Deeper into EasyBuild: EasyBlocks

Overview When easyconfig (*.eb file) modifications are not sufficient to install a new software ...

High Performance Computing (HPC)

Clarkson University hosts several HPC environments.  Most are small-scale and supported by indivi...

How to Automatically Retrieve Results / Postprocess When Job is Done

Ever wish you could set up a script to automatically retrieve and / or process results as soon as...

How to Build a Submission Script

Step-by-step guide Jobs are submitted through a job script, which is a shell script (usually wri...

How to find Software (introduction to the module system)

A "module" system called Lmod is used on ACRES, which allows users to conveniently search for ava...

How To Login To Acres

This page describes how to log in to the ACRES computing cluster. If you do not yet have an accou...

How to Run Job on ABAQUS/2022 on ACRES

The following script can be used to run jobs on ABAQUS/2022 on ACRES. In this script, an input fi...

How to run your codes on Acres

Scott - these documents are probably worth linking to for your "managing jobs" instructions: S...

How to Transfer Files between Acres and Your Local Computers

Whether you're connecting to ACRES from a Windows or a Linux local machine, here are some easy wa...

How to Troubleshoot a Failed Easybuild Compilation

Problem If you've been using Easybuild for self-service software, you may have encountered troub...

How to Use EasyBuild for Self-Service Software

If you have a software need that isn't provided for in the existing modules, you can often find i...

How to Use Graphical Applications on ACRES

Following this method, you may run a graphical application on ACRES and see / interact with it th...

Operational Status

Real-time information about ACRES' operational status is available at these pages: Node alloca...

User Contributed Submission Scripts

This page includes submission scripts created by Clarkson Community members to help get new ACRES...

Using ACRES: The Basics of a Linux Command Line

If it's your first time logging in to ACRES, you may be left staring at a flashing green cursor...

Using the Intel Compilers on ACRES

1 2Overview 3Loading an Intel Module 4Choosing the Right Compiler Executables 5Using Intel ...

Internet Access & Web Browsers

Mailing Lists Server

(lists.clarkson.edu)

Microsoft Office

Minimum Computer Specifications

General Computer Recommendations Special Consideration for Civil and Environmental Engineering...

Network Access

Network Access

Account Deactivation Policy Finding Computer Name Looking Up An IP Address Releasing/Renew...

Accessing Network Drives Via Web Browser

Clarkson network drives can be accessed through web browsers such as Internet Explorer, Firefox a...

Accessing U: Drive (Home Directory) From Linux

This method will detail accessing your U: drive (remote home directory) from a Linux (Ubuntu/RedH...

VPN

Download the latest VPN client to connect to our network for the following operating systems :  ...

Configuring Wireless Using Android

eduroam on Android Open a web browser and navigate to https://cat.eduroam.org.  Tap Cli...

Configuring Wireless Using iOS (iPhone/iPad/iPod)

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity (Set...

Configuring Wireless Using macOS / OS X

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity (Wi-...

Configuring Wireless Using Windows

Guest and General Access Turn on Wi-Fi and connect to the network (SSID) ClarksonUniversity. ...

Connect to the VPN before login

For off-campus first-time logins to a newly-deployed computer, you will need to connect to the VP...

Connect to the VPN with Android

This tutorial will show you how to configure the Cisco VPN on your Android device. If you have al...

Connect to the VPN with iOS

This tutorial will show you how to configure the Cisco VPN on your iPhone or iPad. If you have al...

Connect to the VPN with macOS

1. Navigate to https://getvpn.clarkson.edu. You may be prompted to log in via CAS to access the d...

Connect to the VPN with Windows

1. Navigate to https://getvpn.clarkson.edu. You may be prompted to log in via CAS to access the d...

Connect to the VPN with Windows

1. Navigate to https://getvpn.clarkson.edu. You may be prompted to log in via CAS to access the d...

Connecting To A PC Using Remote Desktop

Overview This article provides steps for individuals to connect to their personal computer (PC) ...

Connecting To A PC Using Remote Desktop on an iOS device (iPad, iPhone, etc)

Before learning how to connect PLEASE read the instructions BELOW how to end a remote desktop con...

Finding Computer Name

1.  In the task bar at the bottom of the screen, click the File Explorer icon (looks like a file ...

How to disable wireless on your personal router

As you can imagine, thousands of wireless routers in a relatively small area can cause interferen...

Looking Up An IP Address

 Click on Start --> All Programs --> Accessories --> Command Prompt 2. In Command ...

Manually Mapping A Network Drive In Windows

1. Click on the Start Menu and right click on **This PC **in Windows 10 and click on 'Map a Netwo...

Microsoft Office Not Activated

Connect to the VPN client. Go to Start > Programs > Cisco AnyConnect VPN and connect to the serve...

NSLookup For Servers

Click Start --> All Programs --> Accessories --> Command Prompt (See Looking Up An IP Address) ...

Releasing/Renewing An IP Address

Click Start --> All Programs --> Accessories --> Command Prompt (see Looking Up An IP Address) ...

Remote Desktop Connections

Connecting To A PC Using Remote Desktop Connecting To A PC Using Remote Desktop on an iOS devi...

Setting Up My PC To Allow Remote Desktop Connections

Overview: This article provides instructions for individuals to set up their Personal Computer (...

Windows 10 Storage Usage

To check Storage Usage in Windows 10 Go to Settings  Click System Click Storage Click T...

Windows is not genuine

This error will typically occur when you have been off campus for an extended period of time and ...

Choose Eduroam for secure WiFi at Clarkson University

Summary Students, faculty and staff choose eduroam for secure wireless connections on the Potsda...

Account Deactivation Policy

Overview Vital to protecting the integrity of the Clarkson Network is the timely termination of ...

Folder Redirection

Summary: Storage and retrieval of your files are critically important. To increase protection fr...

PaperCut

Information Regarding Papercut

Printing

Public Computing Facilities

High Performance Computing (HPC) Lab & Printer Locations

Quality Matters

Receive Moderation Notifications

If you would like to receive Moderation Notifications (Nightly email reminders for content approv...

Room Reservations

Security

Sharing the Touchscreen (Samsung Flip) content on other screens.

Sharing The Flip Screen content to another monitor From either side of the Samsung Flip screen...

Slate

Snell 130 - The CEC

The primary controller for the Snell CEC classroom is the Extron MLC 104 IP Plus (Media Source Co...

Software

Student

Telephone Services

Using eTime

Those that need to use the eTime time tracking tool can access it in PeopleSoft Student.  Either...

Zoom

Zoom

Sign Up: clarkson.zoom.us HOW TO: Zoom 101 : In Meeting Controls (Basic) Live Daily Zoom Meetin...

Zoom - Alternate Host

Alternate Host: Zoom admins and account holders can add other Zoom licensed account holders as Al...

Zoom - Breakout Rooms

One instructors account of using Zoom Breakout Rooms: "We enable breakrooms for each of our sess...

Zoom - Set up Polling and Breakout Rooms

In addition to sharing content on your screen, you may want to engage or get feedback from studen...

Zoom - Increase participants viewed in Gallery View

Zoom will permit up to 49 participants in 'gallery view.'  There is a setting in your client wher...

Zoom - Join Clarkson Zoom Account

If you have a pre-existing Zoom account with your Clarkson email address, you will be prompted to...

Zoom - Language Interpretation

Language interpretation is available in Zoom meetings at clarkson.zoom.us. When setting up your ...

Zoom - Logging In - Best Practices

Zoom Web Portal To get started with Zoom at Clarkson go to https://clarkson.zoom.us - click Sign...

Zoom - Mic & Speaker Settings in the Classroom

To ensure Zoom participants can hear and be heard, the Zoom host must check that the correct micr...

Zoom - Participants Share Screen

By default, only Zoom Meeting Hosts are permitted to Share Screen. Zoom Hosts can allow participa...

Zoom - Recording Lifecycle

Zoom Cloud recordings expire 30 days from the date they are created. Additionally, users may opt...

Zoom - Registered Participants

If a host would like to keep track of who attends a Zoom meeting it would be done by requiring re...

Zoom - Setting Up A Meeting

NOTE:  Even though Zoom will allow you to schedule multiple concurrent meetings, you can only hos...

Zoom - Student How To Join a Meeting

The following are resources to share with students.  View the one minute video Join a Meeting. ...

Zoom - Waiting Room

One of the best ways to use Zoom for public events is to enable the Waiting Room feature. Just li...

Zoom - Webinar

The Host of a Webinar has options to manage interactions with Panelists and Attendees. See below:...

Zoom - Zoom Room Start Up

Hybrid Classrooms and meeting spaces with Zoom Room technology allow for a stable, online meeting...

Zoom: Attendance for Your Online Meetings

Attendance for Your Zoom Online Meetings Taking attendance in Zoom is easy as long as you have s...

Zoom - Google Calendar Integration

Google Calendar Integration: Zoom provides an addon by the name of 'Zoom for Google Workspace' th...

eWaste

Clarkson University's Office of Information Technology fully subscribes to the sustainability p...

Clarkson VPN Installation Instructions

Clarkson VPN Installation To access some Clarkson IT resources while not on the Clarkson wired o...

Clarkson VPN Connection Instructions

To access some Clarkson IT resources while not on the Clarkson wired or eduroam wireless networks...