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40 total results found

Copying/Cloning an Account in PS

Peoplesoft

1.Locate a user to clone from in PS-User Profiles. Go to user profile at the top and select 'Copy User Profiles' 2. Enter the username that's going to be used and click 'Save' and then 'OK' 3. Now click 'Edit Email Addresses' under Logon Information and ch...

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Pop-up blockers for Moodle Training

General Knowledge Base Internet Access & Web Browsers

When you launch a video for the first time under “Spring 2021 Mandatory Annual Training” you might encounter a blocked pop-up message. Below are directions on how to fix that issue so the video will launch. You will only need to do this once. The other videos ...

training
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moodle
blockers
pop-up
mandatory
spring

Updating Java

General Knowledge Base Internet Access & Web Browsers

In your web browser go to www.java.com and click on the red button that says 'Free Java Download'. 2. You will need to click on the next red button that says 'Agree and Start Free Download' 3. The download should start in the task bar at the bottom o...

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security
computer
update
java

Roll Back Internet Explorer 10 or 11 to Internet Explorer 9

General Knowledge Base Internet Access & Web Browsers

Certain applications on campus will require that you use Internet Explorer 9 only. This will especially be the case when you are using Kronos. If you have been upgraded to a newer version during a Windows Update, see the directions below for how to revert to a...

software
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kronos

Duo - Adding (or Removing) a second device

General Knowledge Base Duo Support

Students, faculty and staff can prevent Duo lock out by following these important steps when they wish to add or remove a new device. Contact OIT Help Desk if you need additional assistance.If your Duo account was previously locked due to a lost phone or...

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kb-how-to-article
adding
cellphone
duo

Connecting To A PC Using Remote Desktop on an iOS device (iPad, iPhone, etc)

General Knowledge Base Network Access

Before learning how to connect PLEASE read the instructions BELOW how to end a remote desktop connection. Doing it wrong will prevent you from connecting again.  Be sure this is complete : Setting Up My PC To Allow Remote Desktop Connections.  Downlo...

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ipad
ios
remote

Releasing/Renewing An IP Address

General Knowledge Base Network Access

Click Start --> All Programs --> Accessories --> Command Prompt (see Looking Up An IP Address) In the Command Prompt window enter: ipconfig /release ipconfig /renew

releasing
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KB
address
ip
renewing

NSLookup For Servers

General Knowledge Base Network Access

Click Start --> All Programs --> Accessories --> Command Prompt (See Looking Up An IP Address) In the Command Prompt window enter, nslookup .clarkson.edu (example: polaris.clarkson.edu)

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servers
nslookup

Looking Up An IP Address

General Knowledge Base Network Access

 Click on Start --> All Programs --> Accessories --> Command Prompt 2. In Command Prompt window, enter: ipconfi.. OR enter: ipconfig /all - this command will include the mac address (physical address) of the computer as well as the IP address...

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address
ip

Clearing Browser Cache In Mozilla Firefox

General Knowledge Base Internet Access & Web Browsers

In Mozilla Firefox, click on History in the menu bar at the top of the screen 2. Click Clear Recent History. In the Time range to clear dropdown, select Everything and click OK. 3. Wait for the cache to clear then close all instances of Mozilla Firef...

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firefox
mozilla
cache
browser
clearing

Computer Security

General Knowledge Base Computer Security

Before Connecting Your Computer To The Clarkson Network Bulk Encrypting Files Clarkson Acceptable Use Policy Encrypt a Microsoft Excel Workbook Encrypt a Microsoft Word Document Encrypt PDF Document Keeping Your Computer Safe Utilizing the Clarkson Fi...

security
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Clearing Browser Cache in Google Chrome

General Knowledge Base Internet Access & Web Browsers

Click on the 3 vertical dots in the upper right corner of the browser. Hover your cursor on History then click History from the sub-menu on the left. 2. Click Clear browsing data on the left side. 3. In the Clear browsing data window, Click the Advan...

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chrome
google
cache
browser
clearing

Allow pop ups for a specific website

General Knowledge Base Internet Access & Web Browsers

Sometimes certain websites will require that you allow a pop up for a sub-feature of their site to function. For example, when running a report in Peoplesoft it will appear in a pop up. Please see below for directions on how to allow pop ups in Microsoft Edge....

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pop-ups
pop_ups
popups

Add website shortcut to your desktop

General Knowledge Base Internet Access & Web Browsers

To delete a non-functional shortcut, please right click on it and choose delete. Next, navigate in your browser to the website that you would like to create a short cut for. Copy the URL from the address bar by highlighting the address and right clicking and ...

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shortcut
desktop

How to erase all data on your cellphone - Android

General Knowledge Base Cell Phones

For those who have a new cellphone and want to erase all content on their older Android. If the older cellphone is a Clarkson issued phone being used for Duo two-factor authentication DO NOT erase phone until you have set up Duo on the new device. Informatio...

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kb-how-to-article
duo
reset
delete
clear
erase
cellphone

How to erase all data on your cellphone - iPhone

General Knowledge Base Cell Phones

For those who have a new cellphone and want to erase all content on their older iPhone. If the older cellphone is a Clarkson issued phone being used for Duo two-factor authentication DO NOT erase phone until you have set up Duo on the new device.  Informatio...

clean
reset
erase
iphone
how-to
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kb-how-to-article

Connecting To A PC Using Remote Desktop

General Knowledge Base Network Access

Overview This article provides steps for individuals to connect to their personal computer (PC) from a remote location using Remote Desktop. Caution: Before learning how to connect PLEASE read the instructions BELOW** how to end a remote desktop connection....

desktop
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remote

Setting Up My PC To Allow Remote Desktop Connections

General Knowledge Base Network Access

Overview: This article provides instructions for individuals to set up their Personal Computer (PC) to allow Remote Desktop Connections in three steps. You must complete these steps prior to attempting a remote desktop connection. Steps: Right click on th...

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desktop
remote
remote

Bulk Encrypting Files

General Knowledge Base

Install 7-Zip on your computer (it may already be there) Find the file you wish to encrypt Right-click on the file, choose the 7-Zip menu and select “Add to Archive…” 4. Select the filename for your encrypted file. The default is the original filename...

security
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computer

Microsoft Office Not Activated

General Knowledge Base Network Access

Connect to the VPN client. Go to Start > Programs > Cisco AnyConnect VPN and connect to the server, cuvpn.clarkson.edu with your AD username and password. Go to the administrative command prompt: Close all Microsoft Office products such as Word, Excel, Pow...

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activated
office
microsoft