Skip to main content
Advanced Search
Search Terms
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

415 total results found

Updating Java

General Knowledge Base Internet Access & Web Browsers

In your web browser go to www.java.com and click on the red button that says 'Free Java Download'. 2. You will need to click on the next red button that says 'Agree and Start Free Download' 3. The download should start in the task bar at the bottom o...

java
update
computer
security
To Approve
KB

Computer Repair

General Knowledge Base

Clarkson University OIT offers limited computer repair services and on-campus, servicing both in- and out-of-warranty repair for personally owned computing hardware. Professional repair services are provided by on-site Dell-certified technicians: Malware an...

computer_repair
kiosk

Microsoft Office Not Activated

General Knowledge Base Network Access

Connect to the VPN client. Open Forticlient and "Connect to Clarkson VPN" Close all Microsoft Office products such as Word, Excel, PowerPoint. Go to the administrative command prompt: Go to Start > All Programs > Accessories. Right click on Command Prompt...

microsoft
office
activated
To Approve
KB

Windows 10 Storage Usage

General Knowledge Base Network Access

To check Storage Usage in Windows 10 Go to Settings  Click System Click Storage Click This PC (C:) This will display your system's Storage Usage

windows
10
storage
usage
To Approve
KB

eduroam is secure WiFi for Clarkson Campus Community

General Knowledge Base Network Access

WiFi at Clarkson University: eduroam is faster, safer WiFi for Clarkson Students / Faculty / Staff on the Potsdam and Capital Region campuses.  All other campus visitors use ClarksonGuest. For Students, Faculty and Staff to Connect to eduroam WiFi: S...

pervasive
wifi
wi-fi
To Approve
BH
eduroam
wireless

Configuring eduroam WiFi Using iOS (iPhone/iPad)

General Knowledge Base Network Access

If you previously set up Eduroam on your iOS device, you will need to remove the old profile before installing the geteduroam app below.    Remove previous eduroam profiles: Under General > VPN & Device Management, look for an eduroam® profile Open this ...

ipad
ipod
clarksonsecure
wi-fi
wifi
eduroam
wireless
ios
iphone
geteduroam

Configuring eduroam WiFi using macOS

General Knowledge Base Network Access

Download the eduroam® profile on macOS: This guide has been written for macOS Tahoe (26). Please ensure your Mac is on the latest firmware before proceeding. 1. Open Safari and navigate to https://cat.eduroam.org Note: macOS requires that you use Safari for...

wireless
wi-fi
wifi
pervasive
clarksonsecure
os-x
osx
macos
eduroam
To Approve
BH

Configure eduroam WiFi using Windows

General Knowledge Base Network Access

1. Open a web browser and navigate to https://cat.eduroam.org. If you receive any certificate or verification errors, please stop the process and notify the IT HelpDesk. 2. Click Click here to download your eduroam® installer. 3. Select Clarkson University f...

wireless
wi-fi
wifi
pervasive
clarksonsecure
windows
pc
eduroam
To Approve
BH

Configuring Wireless Using Android

General Knowledge Base Network Access

Steps: Download geteduroam Install the Clarkson Profile Download geteduroam 1. If you have a previous version of the eduroam profile saved on your device, delete it. 2. Install geteduroam from the Play store and click on the Install button 3. Install...

wifi
android
eduroam
To Approve
BH
wireless
clarksonsecure
wi-fi

How to disable wireless on your personal router

General Knowledge Base Network Access

As you can imagine, thousands of wireless routers in a relatively small area can cause interference and slow internet connections down for everyone.  As such, Clarkson University prohibits the use of personal wireless routers/access points. If you need additio...

wifi
wireless
To Approve
BH

Printing Balance for Students

General Knowledge Base Printing

The Office of Information Technology provides a number of high-speed laser printers located in each public access computing facility across campus. All students receive a printing quota on public access network printers.  At the start of each semesters/quarte...

printing_balance
papercut
To Approve
JY

Wireless Printing aka Web Print*

General Knowledge Base Printing

*Word processing documents files must be saved in PDF format Clear your browser cache or use incognito browser (Brave browser not compatible with wireless printing)  Go to: go.clarkson.edu/print.  To login, enter your AD credentials. Scroll down to click Adva...

Computer & Printer Locations

General Knowledge Base Printing

Summary: Clarkson University offers several desktop computer workstations and printing devices accessible to student, faculty and staff use. See below for locations. Desktop Computer Locations: Alternative: Personal laptops can access Clarkson's data networ...

printing
public
labs
printers
To Approve
JY

Find-Me Printing

General Knowledge Base Printing

Summary Find-me Printing is Clarkson University's solution for on campus printing (black & white and color) and scanning for students, faculty and staff. In this article: How to Print More About Printing: Printer Locations FAQs How to add Find-M...

printing
To Approve
JY

Find-Me Printing FAQs

General Knowledge Base Printing

Q: How can I learn more about operating the new Find-Me printers? A: View these 3-5 min training videos. Basic Copy Features How to Change Toner How To Scan Q: Where are the printers located? A: Here is a list of our printer locations. Q: How do I p...

printing
To Approve
JY

Find-Me/BizHub Printing for Faculty & Staff FAQs

General Knowledge Base Printing

Q: Will departments continue to have their own printers? A: We are making a shift from printers/copiers leased by individual departments to devices managed by central purchasing. As such, these university resources will be centrally funded. While machines wil...

printing
To Approve
JY

Find-Me Printing - Internal Stapling.

General Knowledge Base Printing

Internal stapling is done using the system printing dialogue (Ctrl+Shift+P.  If you get the standard printing window like the image to the right, you need to click on More Settings, scroll down and click onPrint using system dialog ... (Ctrl...

To Approve
JY

Find-Me Printing on Macs

General Knowledge Base Printing

The following steps will show you how to add the Find-Me printers to a Mac device. NOTE: This may not work with all Mac devices. If you are having trouble, please use the Web Print method shown here instead: https://bookstack.clarkson.edu/books/general-knowle...

printing
kb-how-to-article
To Approve
JY