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Thank You!

General Knowledge Base Help Desk Kiosk

Your request has been submitted to the OIT Helpdesk.

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JY

Duo Two-Factor Authentication

General Knowledge Base Duo Support

Duo - Adding (or Removing) a second device Duo Backup & Restore Duo Setup and Use on a Mobile Device Duo Two-Factor Authentication - FAQ

duo
two-factor
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JY

Find-Me Printing - Using the Bypass Tray (manual feed)

General Knowledge Base Printing

NOTE:  This feature is commonly used during Career Fair for resume printing. How to use the Bypass Tray How to use the Bypass Tray From the Print options window, chose either Find-Me in Black & White on print or Find-Me in Colo...

printing
bypass
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JY

Anti-virus Software

General Knowledge Base Security

Anti-virus software defends against viruses, Trojan horses and other malware. Microsoft Forefront is the official antivirus software for University-owned systems and is installed on all campus computers configured by OIT.  Also students are required to have so...

anti-virus
antivirus
malware
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JY

Student Forum Video Wall Instructions

General Knowledge Base Audio Visual (AV)

This is page is still under construction - not all information is complete at this time. The video wall and audio settings are controlled via a touch panel located on the right side of the video wall. The Student Center Video Wall and Audio System are av...

videowall
forum
studentcenter
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JY

Microsoft Office 365 for Education: Create Account

General Knowledge Base Microsoft Office

Clarkson University students and teachers are eligible for a FREE Office 365 for Education account, which includes OneDrive, Word, Excel, Powerpoint, OneNote and more. To get started, enter your clarkson.edu email address here (link).  You may already have a...

kb-how-to-article
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Network Access

General Knowledge Base Network Access

Account Deactivation Policy Finding Computer Name Looking Up An IP Address Releasing/Renewing An IP Address Remote Desktop Connections VPN Windows 10 Storage Usage Wireless Data Network

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Phishing Email

General Knowledge Base Google Apps

How to Spot a Phishing Email Do not provide any personal or Clarkson information via email. Although it may seem private, email can easily be intercepted, copied or otherwise re-routed. If you are thinking of sending potentially sensitive information, cons...

phishing
email
spam
suspicious
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JY

RAVE Emergency Alert System

General Knowledge Base Security

Clarkson uses e-mail and mobile phone text messages to notify the campus community of emergency situations.  Your Clarkson e-mail is automatically loaded.  We recommend that you also sign-up to receive text messages: Go to myCU and fill out the informa...

rave
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JY

Wireless Printing aka Web Print*

General Knowledge Base Printing

Clear your browser cache or use incognito browser (Brave browser not compatible with wireless printing)  Go to: go.clarkson.edu/print.  To login, enter your AD credentials. Scroll down to click Advanced. 4. Scroll down to click Proceed to print.ad.cla...

wireless
printing
papercut
printing_balance
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JY

Find-Me Printing FAQs

General Knowledge Base Printing

Q: How can I learn more about operating the new Find-Me printers? A: View these 3-5 min training videos. Basic Copy Features How to Change Toner How To Scan Q: Where are the printers located? A: Here is a list of our printer locations. Q: How do I p...

printing
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Find-Me/BizHub Printing for Faculty & Staff FAQs

General Knowledge Base Printing

Q: Will departments continue to have their own printers? A: We are making a shift from printers/copiers leased by individual departments to devices managed by central purchasing. As such, these university resources will be centrally funded. While machines wil...

printing
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Printing Balance

General Knowledge Base Printing

The Office of Information Technology provides a number of high-speed laser printers located in each public access computing facility across campus. All students and faculty receive a printing quota on public access network printers.  At the start of each seme...

printing_balance
papercut
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JY

Find-Me Printing

General Knowledge Base Printing

Summary Find-me Printing is Clarkson University's solution for on campus printing (black & white and color) and scanning for students, faculty and staff. In this article: How to Print More About Printing: Printer Locations FAQs How to add Find-M...

printing
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Duo Two-Factor Authentication - FAQ

General Knowledge Base Duo Support

Why does Clarkson use Two Factor Authentication? 1.1 How does Duo work? 1.2 Where has Duo been implemented at Clarkson?   1.3 What are my authentication options? 1.4 How do I enroll in Duo? 1.5 Do I have to use Duo every time I log in? 1.6 What type ...

duo
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Set a passphrase

General Knowledge Base Security

Summary This guide walks you through the simple steps to set your student passphrase to ensure your account is secure. Steps: Navigate to Clarkson’s PeopleSoft page and sign in using your Clarkson credentials, then select "myCU" on the far right ...

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passphrase
security
peoplesoft

Event AV Charges

General Knowledge Base Audio Visual (AV)

AV support is available for University-sponsored events including conferences, large meetings, concerts, and special events. Due to demand, we are unable to support recurring student organization meetings, student-sponsored parties, intramural games or tournam...

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JY
av
audio-visual
events

Digital Signage Overview

General Knowledge Base Digital Signage

What Material is Appropriate for Digital Signage? Where are the signs located? Displaying Content What are Content Feeds? Which Content Feeds Appear on Which Screens? What Material is Appropriate for Digital Signage? Any campus organization or indivi...

digital-signage
kb-how-to-article
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JY

Making a Reservation using Virtual EMS

General Knowledge Base Room Reservations

  For step by step directions to make a reservation in EMS or to complete the Room Reservations Google Form,  please watch this video.  Open your web browser. Go to the URL https://reserve.clarkson.edu/EmsWebApp/ and log in with your Active Director...

ems
reservation
study+room
vritual+ems
circulation+desk
kb-how-to-article
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Websites with anti-virus software for computer (student)

General Knowledge Base Security

To ensure the security of Clarkson's network, it is required that all student owned computers run an anti-virus program. There are many free software packages available for your use, including the following: Avast! Anti-Virus program for Wi...

antivirus
anti-virus
malware
spyware
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JY