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Forwarding Tickets - include all attachments and reply/comment history : At the top of the RT Ticket page click on "Actions" and then click on "Forward" This will Forward the entire ticket which includes all reply/comment history and all attachments. Fo...

Problem Screen resolution settings are important for successful Echo Captures.  Failed Echo Captures can result if the correct resolution is not maintained.  Solution Changing resolution in Lecture Halls: Right-click on the desktop and select Intel Graph...

Problem Users can customize the settings on the pens used with Wacom tablets in the classroom. Solution Log in to the PC. In Windows Search in the lower left corner, search Wacom Select Wacom Tablet Properties Select from options for toggle buttons - Era...

Overview The Office of Information Technology (OIT) provides a centralized purchasing program to help you acquire reliable, university-supported technology. This guide explains the program policies and lists available devices. Who this Applies To. This prog...

Those that need to use the eTime time tracking tool can access it in PeopleSoft Student.  Either go to https://peoplesoft.clarkson.edu or click on the Student Logo on the PeopleSoft page on the Intranet.  Provide the appropriate credentials.   Once logge...

Problem Students cannot see each other's submitted VoiceThreads so are unable to make comments. Solution Students will need to make a copy of their submitted VoiceThread and then Share the VoiceThread copy so their classmates can view and comment on it. Bec...

You will have Connect to the VPN with Windows Open a web browser and go to https://kronos.clarkson.edu/wfc/logon You may get a warning about needing to install or allow Flash.  In the Chrome Browser, you will see a screen like the image below and you nee...

How to downloading and installing ArcGIS Visit: http://www.esri.com/landing-pages/software/arcgis/arcgis-desktop-student-trial Create an ESRI account if you do not have one already Paste your Authorization Number into the box and Hit Activate Ar...

How to download and Install Autodesk Software Most Autodesk software products including Revit, Autocad, Infraworks, Navisworks and Civil 3D are available to students for a free 1-year license. To download software, go to: https://www.autodesk.com/education/e...

START@CU is an early intervention tool that allows faculty to submit information about the academic performance of their students.  For the Spring 2016 semester, the tool is being used to collect information about students who are members of the following grou...

Instructors use videos in their classes for many reasons including to provide lessons, tutorials, and recorded lectures. Adding a poll to videos uploaded in Echo360 can provide students with a more engaging learning experience. Videos added to Echo360 become i...

To create a digital signature that can be applied to PDF forms, please follow the instructions below: 1. Open a PDF Form that requires a signature. This is denoted on a PDF form by a red tag that looks like this:  2. Click on the signature field 3. You wi...

Create, join, and connect with user as usual Make sure you are viewing all of the user's monitors, these next prompts seem to pick a screen at random. Open the miscellaneous (Gear) menu, and then click on "Send Ctrl-Alt-Del" You will be prom...

High Performance Computing (HPC) Lab & Printer Locations

Clear your browser cache or use incognito browser (Brave browser not compatible with wireless printing)  Go to: go.clarkson.edu/print.  To login, enter your AD credentials. Scroll down to click Advanced. 4. Scroll down to click Proceed to print.ad.cla...

NOTE:  This feature is commonly used during Career Fair for resume printing. How to use the Bypass Tray How to use the Bypass Tray From the Print options window, chose either Find-Me in Black & White on print or Find-Me in Colo...

Quality Matters General Standard 7:  Learner Support   Advising (Graduate) Academic Calendar AccessABILITY Services Assistance (Graduate) Counseling Institutional Policies Library Moodle Online Courses (Search/Browse) Online Programs (Graduate) P...

Windows 10 1.  In the Start menu at the bottom of the screen, click the Settings icon (looks like a wheel)  2, In Settings, click About. View Device name that appears. 

Account Deactivation Policy Finding Computer Name Looking Up An IP Address Releasing/Renewing An IP Address Remote Desktop Connections VPN Windows 10 Storage Usage Wireless Data Network

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