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1. Click on the Start Menu and right click on **This PC **in Windows 10 and click on 'Map a Network Drive'. 2. From the 'Drive' drop down menu choose the drive label that you wish to map. For example, if you are trying to map the S: Drive then choose S:. In t...

Create & view a set of backup codes Go to your Google Account. On the left navigation panel, click Security. Under "Signing in to Google," click 2-Step Verification. Under "Backup codes," click Set up or Show codes. You can print or download your codes. ...

After initial set up is complete, access voicemail from the web or telephone:  Web Portal: (on campus network or VPN) https://micollab.clarkson.edu/portal/ or Dial: (**315) 268-6796 or (518) 631-9929, enter star ( *) and your 4-digit extension Main Menu 7...

To form a conference when a two-party call is already in place or to add another party to an existing conference: Press the Trans/CONF button (the arrow/3 person icon) Dial the number of the next party Wait for an answer Press the Trans/CONF button

Press Transfer key Enter x6796 Press 0 - wait for response Press # Enter extension

Forward from your own extension  Pick up your handset and dial *14 + Example (To another on campus extension) For example, you want to forward your extension to extension 4567 you would pickup your handset, dial *14 + 4567. Example (To a local off-camp...

Potsdam and CRC Campus Voicemail Users, please follow the steps below to complete initial set up of passcode and custom greeting (one-time): Onsite:Press the clear 'Envelope' button (52xx/53xx series phones) or the 'Tape' button (69xx series) At the voice pr...

When you launch a video for the first time under “Spring 2021 Mandatory Annual Training” you might encounter a blocked pop-up message. Below are directions on how to fix that issue so the video will launch. You will only need to do this once. The other videos ...

Most of Clarkson's users will be happy and most successful using the Gmail web client available at http://mail.google.com. However; there are a few folks who may have the need to set up Gmail in another client, such as Outlook or Thunderbird. The instructions ...

To create a digital signature that can be applied to PDF forms, please follow the instructions below: 1. Open a PDF Form that requires a signature. This is denoted on a PDF form by a red tag that looks like this:  2. Click on the signature field 3. You wi...

This error will typically occur when you have been off campus for an extended period of time and your computer needs to communicate with "home". Please follow the instructions below to sync with Clarkon's KMS server and resolve the error. 1. Connect to the CU...

Since Clarkson email was put behind CAS authentication, users will now need to access club and vanity emails through a private browsing window through these browsers: Chrome (Incognito) Go to gmail.com Log into CAS Firefox (Private) Go to gm...

Connecting To A PC Using Remote Desktop Connecting To A PC Using Remote Desktop on an iOS device (iPad, iPhone, etc) Setting Up My PC To Allow Remote Desktop Connections

Use this link to learn how to sign into your personal Gmail account in addition to your Clarkson Gmail account! Sign into multiple accounts at once To access another Gmail account through an existing Gmail account Gmail will automatically log a person  into...

Please select your phone for the user guide: Mitel 6920 - 6 soft keys, 3.5" display Mitel 6930 - 12 soft keys, 4.3" display Mitel 6940 - 7" touchscreen

Students, faculty and staff can prevent Duo lock out by following these important steps when they wish to add or remove a new device. Contact OIT Help Desk if you need additional assistance.If your Duo account was previously locked due to a lost phone or...

Students experiencing issues with their pre-college surveys (ex. locked out, unable to submit) should contact the department administering the survey: Physics Mike Ramsdell - Professor, mramsdel@clarkson.edu 315-268-2396 Physics Spatial Visual Engineer...

1.  In the Start menu at the bottom of the screen, click the Settings icon (looks like a wheel)  2, In Settings, click About. View Device name that appears. 

NOTE: This article is outdated, Cisco was replaced with FortiClient VPN, Microsoft Remote Desktop is now "Windows App" Before learning how to connect PLEASE read the instructions BELOW how to end a remote desktop connection. Doing it wrong will prevent you fr...

Students retain their Clarkson accounts for one year post graduation (complete policy). SEAMLESS GRADUATION TRANSITIONS  G Suite for Education offers a feature that will help graduating students with their transition. The feature allows students to copy emai...