Find-Me Printing FAQs
Q: How can I learn more about operating the new BizHub printers?
A: OurView printer vendor, Simquest, has provided the followingthese 3-5 min training videos that individuals may find helpful. Keep in mind that some features may vary from our current model and setup:videos.
Q: Where are the printers located?
A: Here is a list of our printer locations.
Q: How do I print to a Find-Me printer?
A: The "Find-Me in Black & White" and "Find-Me in Color" printers have already been added to Computer Lab and Classroom computers. Or if they are not already added to your device, follow steps to add the Find Me printers to your own device.
You can also find them as options for Wireless Printing (aka Web Print). NOTE: Wireless Printing is double-sided only at this time.
print\Find-Me in Black & White (virtual)
print\Find-Me in Color (virtual)
For iOS Mac devices, instructions to add Find Me Printer.
Q: I'm using Wireless Printing (aka Web Print) but it says there are no printers available.
A: go.clarkson.edu/print redirects to https://print.ad.clarkson.edu:9192/app?service=page/UserSummary. If you are still seeing a "print5" address like print5.clarkson.edu instead of print.ad.clarkson.edu your computer has cached the old page and you need to clear your browser cache.
Q: What is the charge per print?
A: Student printing costs remain unchanged.
Faculty/Staff printing cost info can be found on the Faculty & Staff FAQs.
Q: Will everyone have to use an ID swipe to get their prints?
A: Yes - Touch your ID to the badge scanner (see item 1 on the picture to the right)
Q: How long until I’m logged out of the device?
A: 30 seconds, but we recommend that you manually log out before stepping away from the printer.
Q: Can we hole punch and staple?
A: The new devices do not hole punch. They do staple. There are two options for stapling: internal and external.
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- External stapling is done by placing the document face down, short-side of the paper into the slot on the left side of the
printer.printer
(See item 2 on the picture to the left) - Internal stapling - See instructions here
- External stapling is done by placing the document face down, short-side of the paper into the slot on the left side of the
Q: How long will a print job that I send to Find Me Printer be available for print?
A: 3 days
Q: Can you scan and send to someone other than yourself?
A: We believe yes. This is currently being set up and tested.
Q: When adding someone to the address book, is it available on other devices? Is it available to everyone?
A: The address book is local to the printer and does not follow the individual.
Q: How can I print if I don’t have my ID (forgot at home/lost)?
A: You can enter your username/password into a printer using the touch panel keypad. Lost/stolen ID cards should be reported to Campus Safety immediately and a replacement card can be issued. Please note that newly issued cards will have a 24-hour period before they are synched with the printers.