Duo Options

You need to comeverify your identity to the helpdeskhelpdesk.  You'll need to present your Student/Faculty/Staff ID either in person at either ERC 2200A or CAMP 171A withor via a Zoom video conference.  If neither of these options is possible, you can verify your Student/Faculty/Staffinformation ID.over the Afterphone.

When your identity, a support representative will be able to remove your old phone from DUO and send you a link to reactivate it. 

If you are not able to come in person, contactcontacting the helpdesk viaover the phone and they willphone, be to assist you remotely.  Be prepared to verify at least two of the following pieces of information. 

• Your Student ID#,ID#

• Date of Birth,Birth

  last

• Last 4 digits of your Social Security Number,Number

  your
PIN,
• or

  Your yourPIN

  Passphrase.

• Your Passphrase

The helpdesk can be reached at: {{@353#bkmrk-knowledgebase%3A%C2%A0https}}

Your options are:

• Borrow a DUO hardware token

• Request a temporary PASSCODE

In either case, you need to verify your identity to the helpdesk.  You'll need to present your Student/Faculty/Staff ID either in person at ERC 2200A or CAMP 171A or byvia a Zoom video conference.  If neither of these options areis possible, you can verify your information over the phone.

When contacting the helpdesk over the phone, be prepared to verify at least two of the following pieces of information. 

• Your Student ID#

• Date of Birth

• Last 4 digits of your Social Security Number

• Your PIN

• Your Passphrase.Passphrase

The helpdesk can be reached at: {{@353#bkmrk-knowledgebase%3A%C2%A0https}}