How to use AskSirMoodle

 

To get the most effective assistance from the Clarkson University Moodle Support assistant, follow these guidelines when submitting your inquiries:

How to Ask for Help

• Be Specific: Outline your exact issue or objective (e.g., "How do I set up weighted categories in the Moodle gradebook?" instead of "Gradebook help").
• Include Context: Mention your role (student, TA, or instructor) and the specific tool involved (e.g., Quiz, Assignment, Discussion Forum, Kaltura)Forum) so the assistant can retrieve the exact documentation you need without needing to ask clarifying questions.

What the Assistant Can Do

• Provide Documentation & Guides: Supply official step-by-step instructions, official documentation links, and visual process diagrams for navigating Moodle.
• Escalate to Human Support: Automatically connect you with human support staff if your query cannot be answered using the official documentation.

What the Assistant Cannot Do

• Perform Account or Course Actions: The assistant cannot submit assignments, alter grades, adjust course enrollments, or modify settings on your behalf. It will guide you on how to perform these actions yourself.
• Answer Non-Moodle Queries: The assistant strictly handles Moodle learning management system questions and Clarkson teaching/learning support. It will decline questions regarding personal advice, politics, external topics, or general chat.

Effective Example Prompts

"How do students submit a late assignment if the deadline has passed?"

"What are the recommended file formats for uploading audio to a Moodle quiz?"

"How do I import content from a previous semester's Moodle course shell into my current course?"